Refund and cancellation policy

Cancellation of Day Tours
More than 7 Days’ notice Full refund
Less than 7 Days’ notice No refund
For all bookings of day tours operated by Koh Samui Tourism, a minimum of 7 Dayshours’ notice of cancellation prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 7 Days’ notice prior to departure no refund is given. 

Cancellations of Multi-day, Self-Drive, Group
More than 28 days’ notice 90% refund
Less than 28 days’ notice 50% refund
Less than 48 hours’ notice No refund
Cancellations with more than 28 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 28 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Koh Samui Tourismwill be charged for all costs such as guides, transport etc.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.


Cancellations of Private Tour & Private Transfer
More than 2 weeks’ notice 90% refund
Less than 4 weeks’ notice 50% refund
Less than 8 weeks’ notice No refund

Cancellations made with more than 8 weeks’ notice (prior to departure):
You will be refunded 50% of the total tour / Transfer price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations made with less than 8 weeks’ notice:
No refund will be given if tours and Transfer are canceled with less than 8 weeks notice, as Koh Yao Travel will be charged for all costs such as guides, transport etc.

If a tour is booked with less than 8 weeks’ notice, please ask for a customized cancellation policy.